How long will my order take?
In general we try to send all orders within 24 hours, although during promotional periods it can get a bit hectic. If your order is urgent, please let us know. UK first class mail should be delivered the day after posting. Europe takes about three days, while the rest or the world takes five or six.

Can I order by phone?
Yes. The phone number is 01462 677970, 01462 677972, 01462 677974 or 01462 677979.

What is printed on the packaging?
Nothing. All orders are sent in plain envelopes. The return address is stated as Pure Fiction Media as that is our registered company name.

Can I get an order sent to an address other than home?
Yes. Just state the details on the order form.

Is your web site secure?
Yes. Payments are handled on our behalf by Secure Trading with industry leading encryption and security. Internally, all paperwork with customers' details is shredded before ever being discarded.

Can I visit the warehouse?
Yes, please do! It's best to call in advance, but generally we'd love to see you. We're close to junction 9 of the A1.

What will appear on my card statement?
Pure Fiction Media SHQ.

Can I return something that doesn't fit?
Yes. Please enclose details of your order reference number and clear instructions if you would like a refund or exchange.

Why is the company called Pure Fiction Media Ltd?
Our first web site, Pure Fiction, was about bestselling novels and how to write them. The company was registered in 1997 and morphed from there to where we are today. Sadly the old Pure Fiction site is no longer maintained as we could never find the time to do it justice.

Do you have a wholesale price list?
Yes. If you're a bone fide trade customer, please contact us for details.

Do you offer a drop shipping programme?
Not yet but it is under active consideration and we hope to have one in due course.

Stockings HQ first came into being in 2000 but we've been running Web sites since 1994! Rest assured, therefore, that you're in safe hands and we know what we're doing! The Internet is our passion - albeit a distant second to hosiery! All transactions at Stockings HQ are processed on the secure server of Secure Trading - the UK's best internet payment processing company.

All ranges in the shop are normally kept in stock in every size and colour for immediate dispatch. We have been vetted and given an account by every manufacturer we carry! Deliveries arrive just about daily to ensure the stock levels are maintained - and I don't think you'll find a better-stocked stock room anywhere!

You probably won't need to contact us about your order, but if you do please feel free to send an email, write a letter, or telephone us. We'd love to talk to you. Our pet hate is how difficult it can be to contact a real person at certain well known Internet retail sites. We're not like that!

Our email address is customercare@stockingshq.com. You can phone us on 01462 677970, 01462 677972, 01462 677974 or 01462 677979 from 9am-5.30pm Monday to Friday, or try the mobile (07799 066699) outside those hours. Our postal address is Stockings HQ, 23 Woodside Industrial Park, Letchworth Garden City, Hertfordshire, SG6 1LA, UK. We endeavour to respond to all queries within 48 hours.

Please note: cookies are only used in relation to the products you store in your shopping basket. We wouldn't know how to do anything more intrusive them even if we wanted to, which we don't!

Please also note: our special offers (including free delivery) are exactly that. We do NOT put up other prices to compensate! We are committed to charging the lowest possible price on everything we carry as we are genuinely not motivated by profit! Our sole aim is to help encourage people to wear hosiery by making it easily available at the lowest prices you'll find anywhere. In the unlikely event that you do find products cheaper elsewhere please let us know!

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