We aim to ensure that you are delighted with every order from Stockings HQ, but for your added protection and peace of mind, we have established the following terms and conditions of sale. These terms do not affect your statutory rights as a consumer. Stockings HQ is owned by Pure Fiction Media Ltd. Our registered address is 23 Woodside Industrial Park, Letchworth Garden City, Hertfordshire, SG6 1LA, United Kingdom. Our company registration number is 3375181. Our VAT number is 780339812. Our Data Protection Act registration number is Z5684653. Our inside leg measurement is 34. If you would like to return something to us for an exchange or a refund, the address is: Returns Department
Stockings HQ
23 Woodside Industrial Park
Letchworth Garden City
SG6 1LA
United Kingdom We will happily exchange or refund any hosiery product that is defective, or that you return unopened in its original condition. If you have opened the packet only to discover that something does not fit, we will still normally exchange it for you at our discretion, but please email us first for instructions as there isn't usually much point in returning hosiery that has been worn! Nobody else offers that level of service. Satisfaction is guaranteed! All suspender belts, girdles, shoes etc, can, of course, also be returned for an exchange or refund if you try them and decide they either do not fit or do not meet your expectations. You can cancel your purchase at any time after placing the order up to seven days after the receipt of the goods without having to give a reason. When you cancel you should return the products to us within 30 days. We will refund your money within 30 days of the cancellation. If you order something that is out of stock we will normally send the majority of your order immediately with the missing item to follow. There is no extra delivery charge for this. If we run out of something permanently we will let you know and refund your card. Occasionally manufacturers drive us mad by being spectacularly late with deliveries. If we send a note saying something will follow in "a couple of weeks" but three weeks have passed without it appearing, please feel free to get in touch so we can advise the latest stock situation. We apologise in advance if this happens! You can of course request a refund or exchange of an outstanding item at any time. If you have a complaint, please email us. We acknowledge complaints within five working days and will advise you long it will take to resolve the complaint, and keep you informed throughout the process. Goods remain the property of Stockings HQ until payment is received in full. Your credit card will be billed discreetly as "Pure Fiction Media - SHQ". All orders are sent in plain packaging. There is no mention of the shop or site on the outside. If you are sending the order to someone as a gift and do not want us to include the invoice, please let us know via the comments box on the order form. Privacy statement of Pure Fiction Media Ltd Modern information and communication technologies play a fundamental role in the activities of an organisation like Pure Fiction Media Ltd. We are based in the United Kingdom. Our principal activity is the retail sale of hosiery and accessories. Our privacy policy covers Pure Fiction Media Ltd and its web sites.
| Organisation name: | Pure Fiction Media Ltd | | Address: | 23 Woodside Industrial Park | | | Letchworth Garden City SG6 1LA | | Country: | United Kingdom | | Controller: | David Bradwell | | Web sites: | www.stockingshq.com | | | www.tightsandmore.com | Providing visitors with anonymous access You can access our web sites home page and browse our sites without disclosing your personal data. The services and links of our web sites Our web sites enable you to communicate with other visitors or to post information to be accessed by others. When you do so, other visitors may collect your data. Our web sites do not include links to third party web service providers. Automatic collection of information We do not automatically log personal data nor do we link information automatically logged by other means with personal data about specific individuals. We do not use cookies to store personal data nor do we link non-personal information stored in cookies with personal data about specific individuals. Data collection and purpose specification We collect the personal data that you may volunteer while using our services. We do not collect information about our visitors from other sources, such as public records or bodies, or private organisations. To access the table of personal data collected and purposes for which they are used, please click here.
We do not collect or use personal data for any purpose other than that indicated in the table below. If we wish to use your personal data for new purposes, we offer you the means to consent to those new purposes: - by indicating in a box at the point on the site where personal data is collected
- by sending an email (customercare@stockingshq.com)
- by sending postal mail to this address (23 Woodside Industrial Park, Letchworth, Hertfordshire, SG6 1LA, UK)
Children's privacy We do not knowingly collect personal data from children. Disclosure and visitor choice We do not disclose our visitors' personal data to other organisations. Where we disclose your personal data for the same purposes as those indicated in the table below, we provide you with the means to opt-in to disclosure or opt-out of disclosure: - by indicating in a box at the point on the site where personal data is collected
- by sending an email (customercare@stockingshq.com)
- by sending postal mail to this address (23 Woodside Industrial Park, Letchworth, Hertfordshire, SG6 1LA, UK)
Where we disclose your personal data for purposes which are different from those indicated in the table mentioned above, we offer you the opportunity to consent to disclosure: - by indicating in a box at the point on the site where personal data is collected
- by sending an email (customercare@stockingshq.com)
- by sending postal mail to this address (23 Woodside Industrial Park, Letchworth, Hertfordshire, SG6 1LA, UK)
Confidentiality/security We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from: - unauthorised access
- improper use or disclosure
- unauthorised modification
- unlawful destruction or accidental loss
All our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors' personal data. We ensure that your personal data will not be disclosed to State institutions and authorities except if required by law or other regulation. Access to the personal data we may hold about you You can ask us, by: - sending an email (customercare@stockingshq.com)
whether we are keeping personal data about you. Upon request, we will provide you with a readable copy of the personal data which we keep about you, within a week, although we may before require proof of your identity. We will provide the information without any charge. We allow you to challenge the data that we hold about you and, where appropriate, you may have the data: - erased
- rectified or amended
We reserve the right to refuse to provide our visitors with a copy of their personal data, but will give reasons for our refusal. We do, however, allow you to challenge our decision to refuse to provide you with a copy of your personal data. Primary personal data/business information Other personal details and profiling data Identifiers Specific data |
